Senior IT Support Engineer - Okta + Google Workspace

Jobtailor

San Francisco (CA)

On-site

USD 110,000 - 160,000

Full time

14 days+

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Job summary

Jobtailor is seeking an experienced IT Operations Specialist in San Francisco to deliver secure, scalable IT services. You will run Windows/macOS environments, manage Okta identities, and oversee Google Workspace and device lifecycles.

You will patch endpoints, deploy software, and provide strong onboarding/offboarding support while partnering with teams across the business. A customer-first mindset and proactive automation focus are essential.

Qualifications

7+ years of experience in IT support, systems administration, or related technical operations roles.
Experience supporting employees in a business or corporate environment.
Strong proficiency supporting Windows and macOS operating systems.
Experience administering identity providers such as Okta or similar platforms.
Experience managing devices through MDM solutions including Jamf, Kandji, Intune, or equivalent tools.
Familiarity with cloud productivity platforms such as Google Workspace.
Experience with software deployment, patch management, and software license administration.
Working knowledge of networking fundamentals and endpoint troubleshooting.

Responsibilities

Help deliver secure, reliable, and scalable IT operations that keep employees productive and connected across the organization.
Administer and maintain Windows and macOS systems to ensure stability, performance, and availability.
Manage identity and access through Okta, including user lifecycle management, SSO, MFA enforcement, and group administration across SaaS applications.
Support and maintain Google Workspace administration, organizational policies, and access controls.
Perform endpoint patching, software updates, and routine maintenance to maintain secure and reliable environments.
Resolve escalated support requests and serve as a trusted technical escalation point for employees.
Deliver high-quality onboarding and offboarding experiences, including provisioning devices, managing access, and supporting employee setup.
Troubleshoot hardware, software, SaaS, and access-related issues with a customer-first mindset.
Maintain IT asset inventory and oversee device lifecycle management from provisioning through retirement.
Apply security best practices across endpoints, identity systems, and user access workflows.
Create and maintain clear standard operating procedures and internal IT documentation.
Identify opportunities for process improvements, automation, and operational efficiency.
Collaborate closely with teams across the business.