IT Support Specialist — Fast-Paced Help Desk Champion

Russell Tobin; Salt Lake City (UT); On-site; USD 34,440; Full time

Job summary

A technology staffing firm is seeking an IT Support Representative in Salt Lake City, UT. In this role, you will be the first point of contact for IT support, delivering exceptional customer service through phone and live chat. Candidates should have 2–5 years of IT customer support experience, strong troubleshooting skills, and excellent communication abilities. The position offers a pay rate of $25/hour, with the flexibility to support holidays and weekends.

Qualifications

• 2–5 years of IT/customer support experience, preferably via phone and chat.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Provide front-line IT support via phone and chat.
• Troubleshoot issues efficiently while managing customer expectations.
• Accurately document all interactions in the ticketing system.

Skills

Troubleshooting

Customer service

Communication

Education

High School Diploma or GED

Tools

Windows-based systems

Job description

A technology staffing firm is seeking an IT Support Representative in Salt Lake City, UT. In this role, you will be the first point of contact for IT support, delivering exceptional customer service through phone and live chat. Candidates should have 2–5 years of IT customer support experience, strong troubleshooting skills, and excellent communication abilities. The position offers a pay rate of $25/hour, with the flexibility to support holidays and weekends.