IT Helpdesk Specialist - Fast-Paced Support & Escalations

Russell Tobin; South Jordan (UT); On-site; USD 27,552 - 28,929; Part time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee discounts with preferred vendors

Job summary

A staffing agency in South Jordan seeks a Customer Support Representative to assist users seeking IT support. Responsibilities include answering calls, troubleshooting, and ensuring a positive customer experience. Ideal candidates will have 2 to 5 years of experience in a technical environment and possess strong communication skills. This entry-level position offers a flexible schedule and competitive pay.

Qualifications

• 2–5 years of experience in a fast-paced technical environment.
• Strong communication skills.
• Ability to work variable shifts, including evenings and weekends.

Responsibilities

• First point of contact for IT support, delivering exceptional customer service.
• Answering calls, documenting incidents, and troubleshooting issues.
• Diagnosing, resolving, or escalating issues to ensure positive customer experience.

Skills

Strong communication skills

Ability to work variable shifts

Experience in a technical environment

Job description

A staffing agency in South Jordan seeks a Customer Support Representative to assist users seeking IT support. Responsibilities include answering calls, troubleshooting, and ensuring a positive customer experience. Ideal candidates will have 2 to 5 years of experience in a technical environment and possess strong communication skills. This entry-level position offers a flexible schedule and competitive pay.