IT Service Desk Pro — 24/7 Support & Troubleshooting

ApTask; South Jordan (UT); On-site; USD 23,866 - 33,992; Full time

Job summary

A leading IT services company in South Jordan is looking for an IT Service Desk Agent to provide exceptional customer support through phone and live chat channels. The ideal candidate will have 2-5 years of experience in technical support, strong problem-solving abilities, and excellent communication skills. Candidates must demonstrate a customer-first mindset and be capable of multitasking in a fast-paced environment. This full-time role offers a base pay range of $21.00/hr.

Qualifications

• 2-5 years of demonstrated customer support experience via phone and chat.
• Strong interpersonal skills and empathy.
• Ability to communicate clearly and professionally.
• Technical aptitude to learn and support IT systems.

Responsibilities

• Provide front-line support via phone or live chat.
• Document all support interactions in the ticketing system.
• Resolve issues or escalate appropriately.
• Collaborate with team members to ensure service excellence.

Skills

Technical aptitude

Active listening

Problem-solving

Customer service skills

Communication skills

Education

High school diploma or GED

Tools

Windows-based systems

Job description

A leading IT services company in South Jordan is looking for an IT Service Desk Agent to provide exceptional customer support through phone and live chat channels. The ideal candidate will have 2-5 years of experience in technical support, strong problem-solving abilities, and excellent communication skills. Candidates must demonstrate a customer-first mindset and be capable of multitasking in a fast-paced environment. This full-time role offers a base pay range of $21.00/hr.