Temp-to-Perm: Desktop Support & Tech Helpdesk Specialist

Stem Xpert; Salt Lake City (UT); On-site; USD 20,664 - 34,440; Part time

Job summary

A leading tech solutions provider seeks a Services Support Representative in Salt Lake City, UT. This temporary to permanent role involves providing first-line telephone support for hardware and software issues, answering customer inquiries, and troubleshooting problems. Ideal candidates possess strong technical skills and a commitment to outstanding customer service. Previous experience in technical support is preferred. Join a dynamic team making an impact in the tech domain.

Qualifications

• Previous computer technical support experience preferred.
• A+, MCP, Dell or other certifications preferred but not required.
• Effective written and oral communication skills are imperative.
• Ability to identify performance issues of a PC.

Responsibilities

• Provide first-line telephone technical support for hardware and software applications.
• Answer installation, operation, and usage questions about products.
• Diagnose problems and implement solutions for common failures.
• Provide remote support and troubleshoot with customers.
• Escalate complex problems to higher expertise levels.

Skills

PC hardware for workstations and laptops

Network troubleshooting

Windows operating systems

Microsoft Office/Outlook products

Active Directory

Microsoft SharePoint Services

Microsoft Exchange

Customer service

Education

High School Diploma or GED

Job description

A leading tech solutions provider seeks a Services Support Representative in Salt Lake City, UT. This temporary to permanent role involves providing first-line telephone support for hardware and software issues, answering customer inquiries, and troubleshooting problems. Ideal candidates possess strong technical skills and a commitment to outstanding customer service. Previous experience in technical support is preferred. Join a dynamic team making an impact in the tech domain.