IT Service Desk Agent — Fast-Paced Tech Support

Russell Tobin; South Jordan (UT); On-site; USD 27,552 - 28,929; Full time

Job summary

A large financial services company is seeking an IT Service Desk Agent in South Jordan, Utah. You will be the first point of contact for IT issues, providing technical support and excellent customer service. Candidates should have a high school diploma or GED and 2-5 years of chat support experience. This is an entry-level position under a 12-month contract with potential for extension or permanent hire.

Qualifications

• High school diploma or GED with relevant work experience.
• 2-5 years of chat support experience in a fast-paced setting.
• Strong problem-solving skills & self-motivation.
• Ability to troubleshoot software & hardware issues.

Responsibilities

• Answer IT support calls and resolve issues quickly.
• Provide excellent customer service with active listening and empathy.
• Use a knowledge base and ticketing system to track and solve problems.
• Communicate clearly via phone, chat, and documentation.
• Collaborate with teams and follow company policies.

Job description

A large financial services company is seeking an IT Service Desk Agent in South Jordan, Utah. You will be the first point of contact for IT issues, providing technical support and excellent customer service. Candidates should have a high school diploma or GED and 2-5 years of chat support experience. This is an entry-level position under a 12-month contract with potential for extension or permanent hire.