Internet Help Desk Technician — Customer Support

Centurylink; Salt Lake City (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Affordable Medical, Dental & Vision

Paid vacation

Company Pre-paid Tuition Program

Discounts on products and services

Casual-dress work environment

Job summary

A leading telecommunications provider in Salt Lake City seeks a Customer Service Technical Support Representative to assist customers with internet service issues. This full-time role involves consulting with customers, providing technical support, and ensuring excellent service delivery. Candidates should have solid customer service skills, basic computer knowledge, and multitasking abilities. The position offers competitive benefits, including medical and dental coverage, vacation, and educational assistance.

Qualifications

• Proven ability to work with internal and external customers.
• Minimum of 6 months experience in tech support and customer service call center.
• Ability to effectively communicate over the phone with customers.

Responsibilities

• Consult with customers to assess needs and provide professional service.
• Respond to customer calls and electronic communications related to products.
• Provide technical support to diagnose and resolve hardware and software issues.
• Coordinate with departments to restore or repair customer service.

Skills

Customer Service skills

Basic computer knowledge

Interpersonal communication

Ability to multi-task

Strong written and verbal skills

Tools

Microsoft Windows

Job description

A leading telecommunications provider in Salt Lake City seeks a Customer Service Technical Support Representative to assist customers with internet service issues. This full-time role involves consulting with customers, providing technical support, and ensuring excellent service delivery. Candidates should have solid customer service skills, basic computer knowledge, and multitasking abilities. The position offers competitive benefits, including medical and dental coverage, vacation, and educational assistance.