IT Support Representative

Russell Tobin; Salt Lake City (UT); On-site; USD 34,440; Full time

Job summary

A technology staffing firm is seeking an IT Support Representative in Salt Lake City, UT. In this role, you will be the first point of contact for IT support, delivering exceptional customer service through phone and live chat. Candidates should have 2–5 years of IT customer support experience, strong troubleshooting skills, and excellent communication abilities. The position offers a pay rate of $25/hour, with the flexibility to support holidays and weekends.

Qualifications

• 2–5 years of IT/customer support experience, preferably via phone and chat.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Provide front-line IT support via phone and chat.
• Troubleshoot issues efficiently while managing customer expectations.
• Accurately document all interactions in the ticketing system.

Skills

Troubleshooting

Customer service

Communication

Education

High School Diploma or GED

Tools

Windows-based systems

Job description

We are currently seeking an IT Support Representative to serve as the first point of contact for end users seeking IT support via phone and live chat. This is a high-impact role in a dynamic, fast-paced environment where delivering exceptional customer service and high first-contact resolution is key.

🔎 What You’ll Do:

Customer Support

• Provide front-line IT support via phone and chat with professionalism and empathy
• Troubleshoot issues efficiently while managing customer expectations
• Escalate when necessary and maintain a positive customer experience

Technical Troubleshooting

• Support enterprise software, hardware, peripherals, and infrastructure
• Diagnose, resolve, and recover from hardware/software issues
• Install, modify, clean, or repair hardware and software as needed
• Utilize diagnostic tools and internal knowledge bases

Documentation & Communication

• Accurately document all interactions in the ticketing system
• Communicate ticket status and resolutions clearly
• Maintain strong written communication and proper chat etiquette
• Work closely with team members to drive service excellence
• Contribute to a positive, team-oriented culture
• Follow company policies and professional standards

✅ Qualifications:

• High School Diploma or GED required
• 2–5 years of IT/customer support experience (phone & chat preferred)
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication
• Ability to multitask in a high-volume environment
• Proficiency in Windows-based systems and fundamental computer skills
• Flexible to support holidays, weekends, overtime, and shift changes

Location: South Jordan - UT

Pay rate: $25/HR

If you're a tech-savvy problem solver who thrives in a fast-paced service environment, we’d love to connect!

📩 Apply directly or message me to learn more.