Desktop Support Specialist II – Tech Helpdesk

BCforward; Salt Lake City (UT); On-site; USD 17,661 - 25,154; Full time

Job summary

A staffing and IT solutions firm is seeking a Desktop Services Support Rep in Salt Lake City, UT. This role involves providing technical support for hardware and software, answering customer inquiries, and diagnosing issues. Candidates should have a high school diploma and previous technical support experience is preferred. Strong communication skills are essential to succeed in this customer-facing position. The job is temp to perm, with shifts mainly from 8 am to 5 pm, offering $15.54 hourly.

Qualifications

• Previous computer technical support experience preferred.
• A+, MCP, or other certifications are preferred but not required.
• Ability to troubleshoot PC hardware and software.

Responsibilities

• Provide telephone technical support for hardware and software.
• Answer installation, operation, and usage questions.
• Diagnose issues and recommend solutions.

Skills

Technical support experience

Communication skills

Customer service

Education

High School Diploma or GED

Tools

Active Directory

Microsoft Exchange

Microsoft Office

Job description

A staffing and IT solutions firm is seeking a Desktop Services Support Rep in Salt Lake City, UT. This role involves providing technical support for hardware and software, answering customer inquiries, and diagnosing issues. Candidates should have a high school diploma and previous technical support experience is preferred. Strong communication skills are essential to succeed in this customer-facing position. The job is temp to perm, with shifts mainly from 8 am to 5 pm, offering $15.54 hourly.