Home Internet Tech Support Specialist

Centurylink; Salt Lake City (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading communications provider is hiring a Technical Support Representative in Salt Lake City, Utah. This full-time position focuses on assisting residential customers with high-speed internet service issues. Candidates should possess excellent customer service skills and be able to communicate effectively over the phone. The role requires the ability to diagnose network issues and provide hardware/software support, with extensive training provided for success. Flexible working hours including evenings and weekends are required.

Qualifications

• Requires effective communication with residential customers.
• Must be self-motivated and enjoy a fast pace.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Identify service-related needs and provide appropriate solutions.
• Diagnose basic network and modem issues.
• Walk customers through hardware and software configurations.
• Provide repair solutions and troubleshoot customer issues.

Skills

Customer service

Problem-solving

Interpersonal communication

Multi-tasking

Flexibility

Tools

Microsoft Windows

Common internet software

Job description

A leading communications provider is hiring a Technical Support Representative in Salt Lake City, Utah. This full-time position focuses on assisting residential customers with high-speed internet service issues. Candidates should possess excellent customer service skills and be able to communicate effectively over the phone. The role requires the ability to diagnose network issues and provide hardware/software support, with extensive training provided for success. Flexible working hours including evenings and weekends are required.