IT Support Specialist – Azure, Office 365 & Networking

Vireo Health, Inc.; Jacksonville (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA/FSA

EAP services

PTO & Wellness Days

401k match

Job summary

Vireo Health, Inc. is seeking an IT Support Specialist to own and resolve customer issues, research and troubleshoot, escalate appropriately, and maintain accurate documentation and knowledge base articles.

The role requires familiarity with regulatory and security standards and a willingness to travel for on-site support. You will support end-user devices, focus on Azure/Office 365, and help implement IT infrastructure best practices while collaborating with internal teams to meet company

Qualifications

• Typically requires a BS or equivalent combination of education and related experience.
• Strong troubleshooting and problem-solving skills.
• Solid understanding of IT service management and incident handling.

Responsibilities

• Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues.
• Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
• Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers)
• Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers)
• Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration)
• Identify and resolve system and OS-level issues within Vireo’s IT environment
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture
• Participate in upgrade projects and installation activities for new hardware and software components

Skills

Cross-OS support

Identity & SSO

Microsoft 365

Networking basics

RMM tools

MDM (Intune/JAMF)

POS systems

Surveillance systems

E-commerce platforms

Application Support

ISP/Telecom management

Education

BS or equivalent

Tools

Active Directory

Job description

Vireo Health, Inc. is seeking an IT Support Specialist to own and resolve customer issues, research and troubleshoot, escalate appropriately, and maintain accurate documentation and knowledge base articles.

The role requires familiarity with regulatory and security standards and a willingness to travel for on-site support. You will support end-user devices, focus on Azure/Office 365, and help implement IT infrastructure best practices while collaborating with internal teams to meet company