IT Support Specialist: Azure & Office 365 Pro (Travel)

Renew Cannabis Co.; Santa Ana (CA); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA

FSA

Wellness days

Volunteer hours

401k

Job summary

Vireo Health, Inc. is seeking an IT Support Specialist to own customer issues, diagnose, troubleshoot, and resolve incidents across Windows, macOS, Android, and cloud services. You will escalate where needed and document steps for knowledge base creation.

Expect 60–70% travel and a CA-based role supporting Office 365, Azure, AD, and related infrastructure. The role requires strong customer service, ITSM discipline, and the ability to work across IT teams to ensure timely resolutions.

Qualifications

• Typically requires a BS or equivalent combination of education and related experience.

Responsibilities

• Take ownership of customer issues reported and see problems through resolution.
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Skills

IT service management

Troubleshooting

Windows

Android

macOS

Entra ID

Active Directory

Group Policy

Microsoft 365

SharePoint

OneDrive

Azure

Networking fundamentals

RMM

Intune

JAMF

POS systems

Surveillance systems

E-commerce platforms

Application Support

ISP and telecom management

Education

BS or equivalent combination of education and related experience

Tools

Intune

JAMF

Job description

Vireo Health, Inc. is seeking an IT Support Specialist to own customer issues, diagnose, troubleshoot, and resolve incidents across Windows, macOS, Android, and cloud services. You will escalate where needed and document steps for knowledge base creation.

Expect 60–70% travel and a CA-based role supporting Office 365, Azure, AD, and related infrastructure. The role requires strong customer service, ITSM discipline, and the ability to work across IT teams to ensure timely resolutions.