IT Support Specialist - Azure & Office 365 Expert

Renew Cannabis Co.; Sacramento (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with employer match

Paid time off + Wellness days

Employee discounts

Job summary

Vireo Health is seeking an IT Support Specialist to own and resolve complex IT issues across hardware, software, and network domains. You will diagnose, troubleshoot, and document resolutions, following escalation procedures and creating knowledge articles for routine incidents.

The role focuses on Microsoft 365, Azure, AD, and security standards, while supporting end-user devices and network services. Travel 60–70% weekly; must live within commuting distance of Maryland location.

Qualifications

• Typically requires a BS or equivalent combination of education and related experience.
• Strong knowledge of IT service management and incident handling.
• Experience with Windows, macOS, and Android in an enterprise environment.

Responsibilities

• Own customer issues and drive resolution end-to-end.
• Research, diagnose, troubleshoot, and provide prompt feedback to customers.
• Escalate unresolved issues per standard procedures and document steps taken.
• Create knowledge base articles for routine issues and ensure proper issue closure.
• Maintain awareness of regulatory and security standards relevant to IT.

Skills

IT service management

Troubleshooting

Customer service

Communication

Prioritization

Documentation

Education

BS or equivalent

Tools

Windows OS

Android

macOS

Entra ID

Active Directory

Group Policy

SSO

Microsoft 365

SharePoint

OneDrive

Azure

AD/DC/Servers

RMM

Intune

JAMF

POS systems

Surveillance systems

E-commerce platforms

Job description

Vireo Health is seeking an IT Support Specialist to own and resolve complex IT issues across hardware, software, and network domains. You will diagnose, troubleshoot, and document resolutions, following escalation procedures and creating knowledge articles for routine incidents.

The role focuses on Microsoft 365, Azure, AD, and security standards, while supporting end-user devices and network services. Travel 60–70% weekly; must live within commuting distance of Maryland location.