IT Support Specialist — Azure/365 & Networking, Travel-Heavy

Vireo Health, Inc.; Sacramento (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA/FSA

401k match

PTO & Wellness days

Job summary

Vireo Health, Inc. is seeking an IT Support Specialist to own customer issues from report to resolution. You’ll diagnose, troubleshoot, and escalate as needed, with a strong focus on Azure and Office 365.

You will support end-user devices and document resolutions to build a robust knowledge base. The role requires living within commuting distance to our MD location and will involve 60-70% travel weekly. A BS or equivalent is typically expected, with 65k–70k USD yearly compensation depending on

Qualifications

• Typically requires a BS or equivalent combination of education and related experience.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, network, and app issues.
• Provide Level 1 and 2 IT support for Office 365 suite and Azure services.
• Assist end users with desktops, laptops, mobile devices, printers, and peripherals.
• Document troubleshooting steps and create knowledge base articles as needed.
• Follow procedures for escalating unresolved issues to internal teams.
• Operate within regulatory and security standards and company guidelines.

Skills

Windows OS

Android

macOS

Entra ID

Active Directory

Group Policy

SSO

Microsoft 365

Networking

RMM

MDM

Intune

POS systems

Surveillance systems

E-commerce platforms

Application Support

ISP management

Education

BS or equivalent

Tools

Office 365 admin tools

Azure

SharePoint

OneDrive

Job description

Vireo Health, Inc. is seeking an IT Support Specialist to own customer issues from report to resolution. You’ll diagnose, troubleshoot, and escalate as needed, with a strong focus on Azure and Office 365.

You will support end-user devices and document resolutions to build a robust knowledge base. The role requires living within commuting distance to our MD location and will involve 60-70% travel weekly. A BS or equivalent is typically expected, with 65k–70k USD yearly compensation depending on