Information Technology Support Engineer

TBG | The Bachrach Group; Village of Garden City (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

The Bachrach Group is seeking an IT Support Specialist in New York to assist end users, troubleshoot systems, and maintain a secure IT environment. The role focuses on hands-on experience with Microsoft 365, Azure, and Windows networking, with opportunities to contribute to projects and process improvements.

Ideal candidates have 2–4 years in IT support, strong customer service and communication skills, and familiarity with ticketing systems such as Zendesk or ServiceNow.

Qualifications

• 2–4 years of IT support experience.
• Proficient with Microsoft 365 admin tools and end-user support.
• Experience with Azure AD, Intune, and conditional access.
• Strong Windows networking knowledge (DNS/DHCP/GP).
• Familiar with Zendesk or ServiceNow ticketing.
• Excellent customer service and communication.

Responsibilities

• Provide Tier 1–2 support for end users across desktop, mobile, and cloud.
• Administer Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive).
• Assist with Azure AD administration and security policies.
• Support Windows networking infrastructure (DNS, DHCP, Group Policy, VPN).
• Monitor system performance and escalate issues.
• Document solutions and IT procedures for knowledge base.
• Assist with onboarding/offboarding and access management.
• Support endpoint management including patching, imaging, antivirus updates.
• Participate in IT projects, deployments, and process improvement.

Skills

Microsoft 365

Azure AD

Intune

Conditional access

Windows networking

DNS/DHCP/GP

Remote support tools

Ticketing systems

Customer service

Troubleshooting

Communication

Education

Associate’s or Bachelor’s degree in IT

Tools

Zendesk

ServiceNow

PowerShell

Job description

We are seeking a highly motivated and technically skilled IT Support Specialist to join our growing team. This role is ideal for someone early in their IT career with solid hands-on experience in Microsoft 365, Azure, and Windows networking. The successful candidate will be responsible for supporting end users, troubleshooting systems and infrastructure issues, and assisting in maintaining a secure, efficient, and scalable IT environment.

Key Responsibilities

• Provide Tier 1–2 technical support for end users across desktop, mobile, and cloud environments.
• Administer and troubleshoot Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive, etc.).
• Assist with Azure AD administration, including user provisioning, role assignments, and security policies.
• Support and maintain Windows networking infrastructure (DNS, DHCP, Group Policy, VPN, etc.).
• Monitor system performance and elevate critical issues to senior IT staff as needed.
• Document solutions, IT procedures, and known issues to support a knowledge base.
• Assist with user onboarding/offboarding and access management.
• Support endpoint management including patching, imaging, and antivirus updates.
• Participate in IT projects, deployments, and process improvement initiatives.

Required Qualifications

• 2–4 years of professional experience in IT support or help desk roles.
• Strong knowledge of Microsoft 365 admin tools and end-user support.
• Experience working with Azure Active Directory, Microsoft Intune, and conditional access policies.
• Solid understanding of Windows networking fundamentals (TCP/IP, DNS, DHCP, Group Policy).
• Familiarity with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent customer service, troubleshooting, and communication skills.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Experience with PowerShell scripting or automation tools is a plus.