IT Support Specialist – Azure & 365 Expert (Travel)

Vireo Health, Inc.; Chicago (IL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, and life 보험 (

HSA

FSA

PTO + Wellness Days

401k with employer match

Job summary

Vireo Health, Inc. is seeking an IT Support Specialist to own customer issues, investigate and resolve, escalate as needed, and document resolutions. The role requires travel to MD locations and a strong mix of end-user support across Windows, macOS, and mobile devices.

You’ll work with Azure and Microsoft 365, implement best practices, and participate in upgrades and deployments. A BS or equivalent is preferred, with excellent communication and customer service skills.

Qualifications

• Typically requires a BS or equivalent combination of education and related experience.
• Solid understanding of IT service management and incident handling.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of Windows, Android and macOS operating systems.
• Entra ID, Active Directory and Group Policy, SSO.
• Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• RMM and patching tools.
• MDMs such as Intunes, JAMF.
• POS systems
• Surveillance systems
• E-commerce platforms
• Application Support
• ISP and telecom management
• Ability to prioritize tasks and manage multiple issues simultaneously.
• Excellent verbal and written communication skills.
• This role requires you to live within commutable distance to MD location. It will require 60-70% travel weekly.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, network, and application issues.
• Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
• Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers)
• Administrate and provide Level 1 and 2 support for incidents related to Office 365, Azure, AD, DC, and servers
• Identify and resolve network issues across network/voice domains; develop standard operating procedures and network monitoring standards
• Identify and resolve system and OS-level issues within Vireo’s IT environment
• Define and document best practices for application deployment and infrastructure maintenance
• Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture
• Participate in upgrade projects and installation activities for new hardware and software components

Skills

IT service management

Troubleshooting

Windows/macOS/Android

Entra ID/Active Directory/SSO

Microsoft 365 suite

Networking fundamentals

RMM tools

MDMs (Intune, JAMF)

POS systems

Surveillance systems

E-commerce platforms

Application support

ISP/telecom management

Multi-tasking

Communication skills

Education

BS or equivalent combination of education and related experience

Tools

Intune

JAMF

RMM tools

Azure

Office 365

SharePoint

OneDrive

Job description

Vireo Health, Inc. is seeking an IT Support Specialist to own customer issues, investigate and resolve, escalate as needed, and document resolutions. The role requires travel to MD locations and a strong mix of end-user support across Windows, macOS, and mobile devices.

You’ll work with Azure and Microsoft 365, implement best practices, and participate in upgrades and deployments. A BS or equivalent is preferred, with excellent communication and customer service skills.