Azure & Office 365 IT Support Engineer

Renew Cannabis Co.; Boca Raton (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Salary: $65,000-70,000 annually

Medical, dental, vision, and life"

HSA, FSA, EAP

Job summary

Vireo Health, Inc. in Boca Raton, FL is seeking an IT Support Specialist to own customer issues from start to resolution.

You will research, diagnose, troubleshoot, and document solutions, escalating as needed and following standard procedures for timely feedback and closure. The role covers end-user devices, Office 365, Azure, AD, and network issues, with 60–70% travel and the requirement to live within commutable distance to the MD location.

Qualifications

• Typically requires a BS or equivalent combination of education and related experience.
• Solid troubleshooting and problem-solving skills.
• Strong customer service orientation and attention to detail.

Responsibilities

• Take ownership of customer issues and resolve them.
• Research, diagnose, troubleshoot, and identify solutions.
• Escalate unresolved issues to appropriate internal teams.
• Provide prompt feedback and document resolution steps.
• Be familiar with regulatory & security standards and company requirements.
• Document troubleshooting steps and create knowledge base articles when appropriate.

Skills

ITSM

Troubleshooting

Customer service

Communications

Task prioritization

Travel readiness

Education

BS or equivalent

Tools

Windows

macOS

Android

Azure

Intune

SharePoint

Active Directory

Job description

Vireo Health, Inc. in Boca Raton, FL is seeking an IT Support Specialist to own customer issues from start to resolution.

You will research, diagnose, troubleshoot, and document solutions, escalating as needed and following standard procedures for timely feedback and closure. The role covers end-user devices, Office 365, Azure, AD, and network issues, with 60–70% travel and the requirement to live within commutable distance to the MD location.