Azure & Office 365 IT Support Specialist

Vireo Health, Inc.; Boca Raton (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

HSA/FSA and additional benefits

15 Days PTO + Wellness Days

401k with employer match

Job summary

Vireo Health, Inc. invites an IT Support Specialist to own and resolve customer issues, researching, diagnosing, troubleshooting, and escalating as needed. You will document resolutions and contribute to knowledge articles while aligning with regulatory standards.

The role emphasizes supporting Microsoft 365, Azure, AD, and network services, with travel 60-70% weekly and requirements to live within commuting distance to the MD location.

Qualifications

• Typically requires a BS or equivalent combination of education and related experience.
• Solid IT service management and incident handling.
• Experience with Windows, macOS and Android.
• Willing to travel 60-70% weekly and live within commuting distance to MD location.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, network, and app issues.
• Support end-user devices including desktops, laptops, mobile devices, printers.
• Administer and provide Level 1 and 2 support for Office 365 suite and Azure.
• Identify and resolve network issues; develop SOPs and monitoring standards.
• Document troubleshooting steps and create knowledge base articles.
• Be familiar with regulatory and security standards and company requirements.

Skills

Windows

Android

macOS

Entra ID

Active Directory

Group Policy

SSO

Microsoft 365

SharePoint

OneDrive

Azure

DNS

DHCP

VPN

RMM

Intune

JAMF

POS systems

Surveillance systems

E-commerce platforms

Application Support

ISP management

Education

BS degree or equivalent

Tools

Intune

JAMF

VPN technologies

Job description

Vireo Health, Inc. invites an IT Support Specialist to own and resolve customer issues, researching, diagnosing, troubleshooting, and escalating as needed. You will document resolutions and contribute to knowledge articles while aligning with regulatory standards.

The role emphasizes supporting Microsoft 365, Azure, AD, and network services, with travel 60-70% weekly and requirements to live within commuting distance to the MD location.