IT Support Engineer — Azure & Office 365 Expert (Travel)

Vireo Health, Inc.; Santa Ana (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

HSA / FSA

PTO & Wellness days

401k with employer match

Job summary

Vireo Health, Inc. is seeking an IT Support Specialist to take ownership of customer issues and drive them to resolution. You will research, diagnose, troubleshoot, and escalate as needed while ensuring timely feedback and thorough documentation of fixes.

The role emphasizes extensive support for Windows, macOS, Android, and cloud services like Azure and Office 365, with a focus on AD, SSO, and security best practices. Expect 60-70% travel weekly from a California commutable location.

Qualifications

• Typically requires a BS or equivalent combination of education and related experience.
• Proven ability to diagnose and resolve complex IT incidents across multiple platforms.
• Experience supporting Office 365, Azure, and AD environments.

Responsibilities

• Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues.
• Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
• Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers)
• Administrate and provides Level 1 and 2 support for incidents related to Office 365, Azure, AD, DC, and servers
• Identify and resolve network issues across LAN/WAN; develop standard operating procedures and baseline network monitoring
• Identify and resolve system and OS-level issues within Vireo’s IT environment
• Define and document best practices for application deployment and infrastructure maintenance
• Document configuration standards and architecture; participate in upgrade projects and installations for new hardware/software

Skills

IT service management

Troubleshooting

Windows

Android

macOS

Entra ID

Active Directory

Group Policy

SSO

Microsoft 365

Networking fundamentals

RMM

Intune

JAMF

POS systems

Surveillance systems

E-commerce platforms

Application Support

ISP and telecom management

Education

BS or equivalent

Tools

RMM tools

Intune

JAMF

Job description

Vireo Health, Inc. is seeking an IT Support Specialist to take ownership of customer issues and drive them to resolution. You will research, diagnose, troubleshoot, and escalate as needed while ensuring timely feedback and thorough documentation of fixes.

The role emphasizes extensive support for Windows, macOS, Android, and cloud services like Azure and Office 365, with a focus on AD, SSO, and security best practices. Expect 60-70% travel weekly from a California commutable location.