IT Operations Manager - 365, Intune & ITSM
Vireo
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Job summary
Vireo Health is seeking an IT Manager to oversee day-to-day IT support across multiple markets, manage the Freshservice ticketing system, and mentor a regional IT Specialist team. The role combines hands-on troubleshooting with leadership, asset management, and process improvement to scale IT operations as the company expands.
The ideal candidate has 5+ years in IT support and 1–2 years in a supervisory capacity, with strong knowledge of Microsoft 365, Intune/JAMF, and networking.
Qualifications
- 5+ years of IT support/infrastructure experience
- 1–2 years in a lead or supervisory capacity
- Hands-on L2 troubleshooting across MS 365, Intune/JAMF, networking
Responsibilities
- Own day-to-day Freshservice operations across markets
- Track unresolved/aging tickets and drive root-cause resolution
- Define and report on KPIs, SLAs, and operational metrics
- Expand Freshservice asset management and IT processes
- Provide hands-on L2 troubleshooting and backstop Specialists
- Supervise IT Specialist team and guide escalation
- Coordinate hiring and performance management for IT roles
- Partner with Director of IT on staffing, budget, and roadmaps
Skills
Education
Tools
Job description
Vireo Health is seeking an IT Manager to oversee day-to-day IT support across multiple markets, manage the Freshservice ticketing system, and mentor a regional IT Specialist team. The role combines hands-on troubleshooting with leadership, asset management, and process improvement to scale IT operations as the company expands.
The ideal candidate has 5+ years in IT support and 1–2 years in a supervisory capacity, with strong knowledge of Microsoft 365, Intune/JAMF, and networking.
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