IT Support Engineer I: Global Ops Tech & Networking

Amazon

Moreland (GA)

On-site

USD 34,000 - 56,000

Full time

36 hours ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon.com Services LLC is seeking an IT Support Engineer I in Moreland, GA. You will implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software.

The role emphasizes hands-on troubleshooting, project work, and ongoing IT improvements to support Amazon operations. We offer competitive compensation and benefits starting Day 1, including healthcare, 401(k) matching, and up to 20 weeks of parental leave.

Qualifications

2+ years of professional IT experience.
2+ years of troubleshooting in a multi-user high availability environment.
2+ years of networking (DNS, DHCP, SSL, TCP/IP) experience.
2+ years of PC repair, troubleshooting, deployment and liquidation.

Responsibilities

Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
Ensuring infrastructure networking and computing systems remain available during production hours.
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Managing local technical projects.
Maintaining or creating policies, procedures, and processes.
Identifying root-causes of operational issues and process inefficiencies.
Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
Traveling up to 25% of the time.