IT Support Engineer I — Global Ops IT Support

Amazon; Pooler (GA); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon.com Services LLC is seeking an IT Support Engineer I in Pooler, GA to implement technical solutions and provide high-quality support for hardware, operating systems, and enterprise software. You will troubleshoot, determine when to deviate from SOPs, and support IT infrastructure across multiple environments.

The role emphasizes delivering reliable IT services, interacting with management, and contributing to continuous improvement while supporting 12-hour shift patterns and occasional

Qualifications

• High school diploma or equivalent.
• 2+ years of professional IT experience in a multi-user high availability environment.
• 2+ years of troubleshooting in a multi-user high availability environment experience.
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• Fluent in Cisco/networking and either Linux and/or Microsoft.
• Possess and maintain a current, valid Driver License.

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Traveling up to 25% of the time.

Skills

Networking

PC repair

Troubleshooting

IT service delivery

Driver license

Linux

Microsoft

Education

High school diploma or equivalent

Bachelor's degree in Computer Science / Information Technology

Tools

Cisco networking

DNS

DHCP

TCP/IP

Linux

Windows

Job description

Amazon.com Services LLC is seeking an IT Support Engineer I in Pooler, GA to implement technical solutions and provide high-quality support for hardware, operating systems, and enterprise software. You will troubleshoot, determine when to deviate from SOPs, and support IT infrastructure across multiple environments.

The role emphasizes delivering reliable IT services, interacting with management, and contributing to continuous improvement while supporting 12-hour shift patterns and occasional