IT Support Engineer I - Windows & Network Ops

Amazon; Union (OH); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Parental leave

RSUs

Job summary

AmazonOpsTech IT Operations in Union, OH, seeks an IT Support Engineer I to troubleshoot hardware, OS, and enterprise applications, supporting IT infrastructure and services on production shifts.

Responsibilities include IT solution improvements, project management, and policy maintenance, with comprehensive benefits, 401(k) matching, and paid parental leave. An entry-level IT role offering growth within a global company.

Qualifications

• 1+ year of Windows Server technologies: AD, DFS, Print Services, SCCM.
• 2+ years troubleshooting in a multi-user high availability environment.
• 2+ years of PC repair, troubleshooting, deployment and liquidation.
• 1+ years of IT client, server, and network service delivery.
• 2+ years of networking (DNS, DHCP, SSL, OSI model, TCP/IP).
• 2+ years of corporate OS support (Windows, Mac, or Linux).
• 2+ years of supporting and maintaining a corporate network environment.
• High school or equivalent diploma.

Responsibilities

• Network engineering and troubleshooting in diverse software/hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Provide analytical and technical assistance for IT solution improvements.
• Manage local technical projects.
• Maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and inefficiencies.
• Move up to 49 lbs and stand/walk up to 12 hours.
• Travel up to 25% of the time.

Skills

Windows Server

Active Directory

SCCM

Networking

Troubleshooting

HA environment

PC repair

Education

High school diploma

Tools

DNS

DHCP

SSL

TCP/IP

Job description

AmazonOpsTech IT Operations in Union, OH, seeks an IT Support Engineer I to troubleshoot hardware, OS, and enterprise applications, supporting IT infrastructure and services on production shifts.

Responsibilities include IT solution improvements, project management, and policy maintenance, with comprehensive benefits, 401(k) matching, and paid parental leave. An entry-level IT role offering growth within a global company.