IT Support Engineer — Global Operations Tech

Amazon; Indiana (PA); On-site; USD 65,000 - 95,000; Full time

Job summary

Amazon is hiring an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software across sites in a defined geographic area.

You will troubleshoot straightforward issues without defined SOPs, manage local technical projects, and help optimize policies and processes while supporting global customers remotely. Regional travel will be required to assist customers efficiently.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years of troubleshooting in a multi-user high availability environment experience.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• 2+ years of supporting and maintaining a corporate network environment experience.
• High school or equivalent diploma.

Responsibilities

• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Supporting global customers remotely.
• Traveling within your local or regional area to support our customers.

Skills

Windows Server (AD/DFS)

PC repair & deployment

IT network services

DNS/DHCP/TCP-IP

Cross-platform support (Windows/MacOS,

Education

High school diploma or equivalent

Tools

SCCM

Job description

Amazon is hiring an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software across sites in a defined geographic area.

You will troubleshoot straightforward issues without defined SOPs, manage local technical projects, and help optimize policies and processes while supporting global customers remotely. Regional travel will be required to assist customers efficiently.