IT Support Engineer I - Global OpsTech IT

Amazon; Georgia; On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) plan with matching

Parental leave (up to 20 weeks)

Job summary

Amazon in Georgia seeks an IT Support Engineer I to implement technical solutions and provide high‑quality support for computer hardware, operating systems, and enterprise software. You will troubleshoot straightforward problems and determine when to deviate from SOPs to achieve results.

The role involves network engineering, data cabling, systems administration, and local project management. Expect travel up to 25% and physical duties up to 12‑hour shifts.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience
• 2+ years of Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma
• Fluent in Cisco/networking and either Linux and/or Microsoft
• Possess and maintain a current, valid Driver License

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Traveling up to 25% of the time.

Skills

Windows Server AD

Troubleshooting

PC repair

IT client/server/network delivery

Networking (DNS, DHCP, TCP/IP)

OS support (Windows/Mac/Linux)

Network management

Driver license

Education

High school diploma

Tools

SCCM

Job description

Amazon in Georgia seeks an IT Support Engineer I to implement technical solutions and provide high‑quality support for computer hardware, operating systems, and enterprise software. You will troubleshoot straightforward problems and determine when to deviate from SOPs to achieve results.

The role involves network engineering, data cabling, systems administration, and local project management. Expect travel up to 25% and physical duties up to 12‑hour shifts.