IT Support Associate II – Global Operations Tech

Talentify; Pasadena (TX); On-site; USD 79,212,000 - 108,142,000; Full time

Job summary

Amazon Operations is seeking an IT Support Associate II to join our OpsTech IT team in Texas. You will resolve technical problems across Windows, Mac, and Linux systems within an Amazon Operations facility and support local and remote customers.

You will troubleshoot, train new hires, and continuously learn new technologies while moving up to 12-hour shifts. The role emphasizes customer service and teamwork in a fast-paced, hands-on environment.

Qualifications

• 1+ years of Windows, Mac or Linux operating systems support experience or equivalent experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.
• Flexibility with schedule, shift rotation between days & nights.

Skills

Customer service

Troubleshooting

Operational support

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon Operations is seeking an IT Support Associate II to join our OpsTech IT team in Texas. You will resolve technical problems across Windows, Mac, and Linux systems within an Amazon Operations facility and support local and remote customers.

You will troubleshoot, train new hires, and continuously learn new technologies while moving up to 12-hour shifts. The role emphasizes customer service and teamwork in a fast-paced, hands-on environment.