IT Support Associate II - Ops IT & Training

Talentify; Ashland (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid parental leave

Job summary

Amazon's Operations IT Support Associate II role supports the facilities with troubleshooting across Windows, Mac, and Linux systems. You will handle IT requests, assist in onboarding, and continuously learn new technologies to keep networks running smoothly in fast-paced environments.

This role includes aiding various buildings and remote sites, with emphasis on customer service and reliability, while enjoying Day 1 benefits and a casual dress culture.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience or equivalent.
• Familiarity with cloud AWS and industry certifications is a plus.
• Networking fundamentals (CompTIA A+/Network+, Cisco CCNA).
• Experience with Linux (Red Hat) environments is beneficial.
• Hardware installation and Microsoft hardware experience.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities.
• Handle IT support requests across the facility and network.
• Assist in training new hires on tools and procedures.
• Continuously learn and apply new technologies in quickly changing environments.
• Support customers from multiple buildings and remote locations.

Tools

AWS

Cisco CCNA

Linux Red Hat

Windows support

Mac support

Linux support

Microsoft hardware

Job description

Amazon's Operations IT Support Associate II role supports the facilities with troubleshooting across Windows, Mac, and Linux systems. You will handle IT requests, assist in onboarding, and continuously learn new technologies to keep networks running smoothly in fast-paced environments.

This role includes aiding various buildings and remote sites, with emphasis on customer service and reliability, while enjoying Day 1 benefits and a casual dress culture.