IT Support Associate II, Global Ops Tech

Amazon Inc.; Ashland (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits from Day 1

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems across an Amazon Operations facility and supporting a diverse range of devices and networks.

You will troubleshoot, train new hires, and continuously learn new technologies while delivering reliable IT support to on-site and remote customers; the role includes physical requirements and a focus on safety and customer service.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Ability to lift up to 49 pounds and stand for shifts up to 12 hours.
• 1+ years of Windows, Mac or Linux OS support experience or equivalent experience.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continual learning of new technologies.
• Support customers from multiple buildings in the area, and remote customers.
• Move up to 49lbs and stand for shifts lasting up to 12 hours.

Skills

OS support

Customer service

Physical stamina

Windows/Mac/Linux experience

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

AWS certification

Job description

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems across an Amazon Operations facility and supporting a diverse range of devices and networks.

You will troubleshoot, train new hires, and continuously learn new technologies while delivering reliable IT support to on-site and remote customers; the role includes physical requirements and a focus on safety and customer service.