IT Support Associate II — Ops Tech for Global Facilities

Amazon; New Jersey; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare from Day 1

401(k) matching

Parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon.com Services LLC is seeking an IT Support Associate II to assist the operations team in resolving technical problems within Amazon operations facilities across a defined geographic area. The role offers opportunities for career development while supporting IT infrastructure and new technology deployments.

You will troubleshoot IT systems, train new hires, and assist in delivering reliable IT support to facilities and remote customers, with travel within the local/ regional area.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• Experience in a dynamic environment with a high degree of customer service
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
• Traveling within your local or regional area to support our customers.

Skills

Windows support

Linux support

Mac support

Troubleshooting

Customer service

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Red Hat Linux

AWS

Job description

Amazon.com Services LLC is seeking an IT Support Associate II to assist the operations team in resolving technical problems within Amazon operations facilities across a defined geographic area. The role offers opportunities for career development while supporting IT infrastructure and new technology deployments.

You will troubleshoot IT systems, train new hires, and assist in delivering reliable IT support to facilities and remote customers, with travel within the local/ regional area.