IT Support Associate II — Global Operations IT

Talentify; Kent (WA); On-site; USD 33,000 - 52,000; Full time

Job summary

Amazon’s OpsTech IT is seeking an IT Support Associate II to support the operations team across multiple IT disciplines at an Amazon Operations facility in Kent, WA. The role emphasizes resolving technical problems, continuous learning, and contributing to a high level of customer service.

Starting Day 1, you will gain access to comprehensive benefits and opportunities for career development, with duties including equipment troubleshooting, training new hires, and assisting customers across

Qualifications

• 1+ years of Windows, Mac or Linux operating systems support experience or equivalent.
• Industry certifications such as CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat) or AWS are relevant.
• Experience handling IT equipment and network support in operations environments.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.

Skills

OS support

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware installation

AWS

Job description

Amazon’s OpsTech IT is seeking an IT Support Associate II to support the operations team across multiple IT disciplines at an Amazon Operations facility in Kent, WA. The role emphasizes resolving technical problems, continuous learning, and contributing to a high level of customer service.

Starting Day 1, you will gain access to comprehensive benefits and opportunities for career development, with duties including equipment troubleshooting, training new hires, and assisting customers across