IT Support Associate II — Global Ops Tech Team

Amazon; West Deptford Township (NJ); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Healthcare benefits from Day 1

401(k) matching

Parental leave (up to 20 weeks)

Job summary

Amazon's Operations Tech Solutions (OTS) is seeking an IT Support Associate II to support the operations team across multiple facilities within a defined geographic area. You will help resolve technical issues across various disciplines, ensuring minimal downtime and consistent service to internal customers.

You will troubleshoot IT equipment, handle support requests, and contribute to training new hires while continuously learning new technologies.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours.
• 1+ years of Windows, Mac or Linux operating systems support or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Travel within your local or regional area to support our customers.

Skills

Troubleshooting

Customer service

Hardware handling

Multi-building support

Remote support

Job description

Amazon's Operations Tech Solutions (OTS) is seeking an IT Support Associate II to support the operations team across multiple facilities within a defined geographic area. You will help resolve technical issues across various disciplines, ensuring minimal downtime and consistent service to internal customers.

You will troubleshoot IT equipment, handle support requests, and contribute to training new hires while continuously learning new technologies.