IT Support Associate II — Global Ops Tech (Onsite)

Amazon; Middletown Township (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon IT Support Associate II role provides frontline IT support for Amazon Operations facilities in a defined geography. You will troubleshoot IT equipment, handle network support requests, and assist in training new hires while supporting customers in multiple buildings and remotely.

Role emphasizes continuous learning, hands-on problem solving, and a strong customer-service mindset in a dynamic environment. Competitive benefits apply from Day 1.

Qualifications

• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities
• Handling support requests and procedures across the network
• Assisting in training new hires
• Continuous learning of new technologies
• Supporting customers from multiple buildings in the area, as well as remote customers
• Traveling within your local or regional area to support our customers

Skills

Troubleshooting IT systems

Customer service

Windows/Mac/Linux support

Tools

Windows

Mac

Linux

Job description

Amazon IT Support Associate II role provides frontline IT support for Amazon Operations facilities in a defined geography. You will troubleshoot IT equipment, handle network support requests, and assist in training new hires while supporting customers in multiple buildings and remotely.

Role emphasizes continuous learning, hands-on problem solving, and a strong customer-service mindset in a dynamic environment. Competitive benefits apply from Day 1.