IT Support Associate II — Global Operations IT

Amazon; Saint Peters (MO); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Healthcare from Day 1

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographic area. This position involves troubleshooting IT equipment, handling support requests, and aiding in training new hires.

You will work across multiple buildings in the area and travel locally to support customers, with a focus on continuous learning and service excellence.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds and stand/walk for shifts up to 12 hours.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuously learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within local or regional area to support customers.

Skills

Troubleshooting

Customer service experience

Windows/Mac/Linux support

Physical stamina

Job description

Amazon is seeking an IT Support Associate II to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographic area. This position involves troubleshooting IT equipment, handling support requests, and aiding in training new hires.

You will work across multiple buildings in the area and travel locally to support customers, with a focus on continuous learning and service excellence.