IT Specialist - Desk-side & Remote Tech Support

U.S. Department of Veterans Affairs; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an IT Specialist in the Southeast - End User Operations, Office of Information and Technology (OI&T). The role involves resolving customer software and hardware problems per policy, delivering phone support, on-site desk-side assistance, and bench-top diagnostics and repairs.

The position emphasizes strong customer service, adherence to procedures, and collaboration with the IT team to maintain end-user systems across the department.

Responsibilities

• Resolve customer-related software and hardware problems in accordance with established policies and procedures.
• Provide phone support, desk-side technical support, and bench-top diagnosis and repair.

Job description

U.S. Department of Veterans Affairs is seeking an IT Specialist in the Southeast - End User Operations, Office of Information and Technology (OI&T). The role involves resolving customer software and hardware problems per policy, delivering phone support, on-site desk-side assistance, and bench-top diagnostics and repairs.

The position emphasizes strong customer service, adherence to procedures, and collaboration with the IT team to maintain end-user systems across the department.