End-User IT Support Specialist

U.S. Department of Veterans Affairs; Memphis (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Southeast - End User Operations, Office of Information and Technology (OI&T), seeks an IT Specialist to handle a mix of phone support, desk-side, and bench-top diagnostics.

Primary duties include resolving customer software and hardware problems in accordance with established policies and procedures, contributing to service excellence for VA end users in a fast-paced environment.

Qualifications

• Experience in IT customer support and hardware/software troubleshooting.

Responsibilities

• Provide phone and desk-side technical support to end users.
• Diagnose and repair hardware and software issues at bench-top or on-site.

Job description

The U.S. Department of Veterans Affairs, Southeast - End User Operations, Office of Information and Technology (OI&T), seeks an IT Specialist to handle a mix of phone support, desk-side, and bench-top diagnostics.

Primary duties include resolving customer software and hardware problems in accordance with established policies and procedures, contributing to service excellence for VA end users in a fast-paced environment.