End-User IT Support Specialist

U.S. Department of Veterans Affairs; Tuskegee (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an IT Specialist in Southeast - End User Operations, Office of Information and Technology (OI&T). The role blends phone support, desk-side assistance, and bench-top diagnostics to keep end-user systems running.

You will resolve software and hardware problems in line with established policies and procedures, helping veterans and staff stay productive. Strong customer service and diagnostic skills are essential to diagnose issues, document actions, and

Responsibilities

• Resolve customer software and hardware problems in accordance with established policies and procedures.

Job description

The U.S. Department of Veterans Affairs seeks an IT Specialist in Southeast - End User Operations, Office of Information and Technology (OI&T). The role blends phone support, desk-side assistance, and bench-top diagnostics to keep end-user systems running.

You will resolve software and hardware problems in line with established policies and procedures, helping veterans and staff stay productive. Strong customer service and diagnostic skills are essential to diagnose issues, document actions, and