End-User IT Support Specialist

U.S. Department of Veterans Affairs; Greenville (SC); On-site; USD 70,000 - 95,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an IT Specialist for the Southeast - End User Operations, Office of Information and Technology (OI&T).

The role involves providing phone support, desk-side technical assistance, and bench-top diagnosis and repair to resolve software and hardware problems in line with established policies. You will handle a mix of customer inquiries and incident resolution, ensuring timely, professional service to end users while adhering to VA procedures and

Qualifications

• Experience resolving customer software and hardware issues.
• Experience with phone and desk-side support.
• Follows established policies and procedures.

Responsibilities

• Resolve customer software and hardware problems in accordance with established policies and procedures.
• Provide phone support, desk-side assistance, and bench-top diagnosis and repair as needed.
• Diagnose and resolve issues related to hardware and software to restore normal operations.

Job description

The U.S. Department of Veterans Affairs is seeking an IT Specialist for the Southeast - End User Operations, Office of Information and Technology (OI&T).

The role involves providing phone support, desk-side technical assistance, and bench-top diagnosis and repair to resolve software and hardware problems in line with established policies. You will handle a mix of customer inquiries and incident resolution, ensuring timely, professional service to end users while adhering to VA procedures and