End-User IT Specialist: Hands-On Tech Support & Repair

U.S. Department of Veterans Affairs; Baton Rouge (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an IT Specialist in the Continental - End User Operations, Office of Information and Technology (OI&T). The role combines phone support, desk-side technical assistance, and bench-top diagnosis to resolve customer IT issues in accordance with established policies.

The position emphasizes responsive problem-solving, adherence to IT procedures, and hands-on hardware and software troubleshooting to maintain operational readiness for end users.

Qualifications

• Experience providing end-user IT support in a structured environment.
• Ability to troubleshoot software and hardware issues per established policies.

Responsibilities

• Resolve customer software and hardware problems following policies and procedures.
• Provide phone, desk-side, and bench-top IT support to end users.
• Diagnose and repair IT hardware and software issues on workstations and peripherals.

Skills

Phone support

Desk-side support

Bench-top diagnosis

Job description

U.S. Department of Veterans Affairs is seeking an IT Specialist in the Continental - End User Operations, Office of Information and Technology (OI&T). The role combines phone support, desk-side technical assistance, and bench-top diagnosis to resolve customer IT issues in accordance with established policies.

The position emphasizes responsive problem-solving, adherence to IT procedures, and hands-on hardware and software troubleshooting to maintain operational readiness for end users.