End-User IT Support Specialist

U.S. Department of Veterans Affairs; Columbus (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an IT Specialist in the Southeast - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical support, and bench-top diagnosis and repair to resolve customer software and hardware problems following established policies and procedures. The incumbent will perform duties across diagnosis, troubleshooting, and resolution workflows to maintain user productivity and IT system

Responsibilities

• Resolve customer software and hardware problems in accordance with established policies and procedures.
• Provide phone support, desk-side technical support, and bench-top diagnosis and repair.

Job description

The U.S. Department of Veterans Affairs is seeking an IT Specialist in the Southeast - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical support, and bench-top diagnosis and repair to resolve customer software and hardware problems following established policies and procedures. The incumbent will perform duties across diagnosis, troubleshooting, and resolution workflows to maintain user productivity and IT system