IT Support Specialist: Hardware & Software Expert

U.S. Department of Veterans Affairs; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs in the Southeast - End User Operations, Office of Information and Technology (OI&T) is seeking an IT Specialist.

The role combines phone support, desk-side technical assistance, and bench-top diagnosis to help end users. Primary duties include resolving software and hardware problems in accordance with established policies and procedures, documenting incidents, and assisting with hardware deployments to keep systems and users operational.

Job description

U.S. Department of Veterans Affairs in the Southeast - End User Operations, Office of Information and Technology (OI&T) is seeking an IT Specialist.

The role combines phone support, desk-side technical assistance, and bench-top diagnosis to help end users. Primary duties include resolving software and hardware problems in accordance with established policies and procedures, documenting incidents, and assisting with hardware deployments to keep systems and users operational.