End-User IT Support Specialist – On-Site & Phone

U.S. Department of Veterans Affairs; North Charleston (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an IT Specialist in the Southeast - End User Operations, Office of Information and Technology (OI&T).

This role combines phone support, desk-side technical support, and bench-top diagnosis and repair to resolve customer software and hardware problems in accordance with established policies and procedures. The position emphasizes timely, accurate problem-solving, adherence to security and operational guidelines, and collaboration with teammates

Job description

The U.S. Department of Veterans Affairs is seeking an IT Specialist in the Southeast - End User Operations, Office of Information and Technology (OI&T).

This role combines phone support, desk-side technical support, and bench-top diagnosis and repair to resolve customer software and hardware problems in accordance with established policies and procedures. The position emphasizes timely, accurate problem-solving, adherence to security and operational guidelines, and collaboration with teammates