End-User IT Support Technician

U.S. Department of Veterans Affairs; Birmingham (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an IT Specialist in the Southeast End User Operations, Office of Information and Technology (OI&T). The role combines phone support, desk-side assistance, and bench-top diagnosis and repair to keep user devices and software functioning.

You will resolve customer software and hardware problems according to established policies and work with a team to ensure timely service delivery.

Responsibilities

• Resolve customer software and hardware problems following established policies.
• Provide phone support for end users.
• Provide desk-side technical support.
• Bench-top diagnosis and repair of devices and components.

Job description

The U.S. Department of Veterans Affairs seeks an IT Specialist in the Southeast End User Operations, Office of Information and Technology (OI&T). The role combines phone support, desk-side assistance, and bench-top diagnosis and repair to keep user devices and software functioning.

You will resolve customer software and hardware problems according to established policies and work with a team to ensure timely service delivery.