IT Service Desk Technician - On-Call Support

Quantix; Golden (CO); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading IT solutions provider located in Golden, CO is seeking a Service Desk Technician for a long-term contract position. The role involves managing calls from internal employees and troubleshooting various issues related to desktops, laptops, and printers. Key skills include Windows 7 and Mac OSX 10.7, with experience in Microsoft Office being essential. Candidates should be prepared to participate in on-call rotations as part of the team. Competitive compensation and a supportive work environment are offered.

Qualifications

• Experience with Windows 7 and Mac OSX 10.7 required.
• Proficiency in Microsoft Office for both Windows and Mac environments.
• Familiarity with Active Directory, Exchange, and Skype for Business is preferred.

Responsibilities

• Diagnose and troubleshoot desktop/laptop issues.
• Handle calls from internal employees in a call center environment.
• Participate in the on-call rotation across the team.

Skills

Windows 7

Mac OSX 10.7

Microsoft Office (Windows and Mac)

Tools

Active Directory

Exchange

Skype for Business / Lync

Job description

A leading IT solutions provider located in Golden, CO is seeking a Service Desk Technician for a long-term contract position. The role involves managing calls from internal employees and troubleshooting various issues related to desktops, laptops, and printers. Key skills include Windows 7 and Mac OSX 10.7, with experience in Microsoft Office being essential. Candidates should be prepared to participate in on-call rotations as part of the team. Competitive compensation and a supportive work environment are offered.