Desktop Support Technician - Windows & Mac Expert

GDR Group; Fort Collins (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

401(k) plan

Medical insurance

Structured onboarding

Strong work-life balance

Job summary

A leading technology support provider is seeking a Desktop Support Technician based in Ft. Collins, CO. The ideal candidate will provide technical support and excellent customer service for hardware and software issues across Windows and Mac environments. Responsibilities include asset management, user support, and assisting with special projects. The role requires 1-2+ years of experience in tech support and clear communication skills. Benefits include paid holidays, 401(k), and medical insurance.

Qualifications

• 1–2+ years in a desktop support or corporate helpdesk environment preferred.
• Technically inclined and eager to learn new tools and platforms.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide timely support for hardware and software issues.
• Deliver prompt and courteous user support via multiple channels.
• Maintain accurate records of hardware assets.

Skills

Technical support

Customer service

Windows 10/11 proficiency

Mac OS familiarity

Clear communication

Teamwork

Conflict resolution

Self-starter

Tools

Wolken ticketing system

Google Workspace

MS Office

Zoom video systems

Job description

A leading technology support provider is seeking a Desktop Support Technician based in Ft. Collins, CO. The ideal candidate will provide technical support and excellent customer service for hardware and software issues across Windows and Mac environments. Responsibilities include asset management, user support, and assisting with special projects. The role requires 1-2+ years of experience in tech support and clear communication skills. Benefits include paid holidays, 401(k), and medical insurance.