Desktop Support Technician – Mon–Fri, No Weekend Support

GDR Group; Colorado Springs (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

401(k) plan

Medical, dental, and vision insurance

Structured onboarding and training

Job summary

A technology support firm in Colorado Springs is looking for a Desktop Support Technician to provide technical support for both Windows and Mac environments. Responsibilities include troubleshooting hardware/software issues, delivering user support, and maintaining records of hardware assets. Ideal candidates should have 1-2 years of desktop support experience, strong communication skills, and a passion for customer service. This role offers a supportive team environment and generous benefits, including paid holidays and medical insurance.

Qualifications

• 1–2+ years in a desktop support or corporate helpdesk environment preferred.
• Technically inclined and eager to learn new tools and platforms.
• Clear and concise communicator with the ability to explain technical concepts to non-technical users.

Responsibilities

• Provide timely support for hardware and software issues for both Windows and Mac environments.
• Deliver prompt and courteous user support via Wolken ticketing system.
• Maintain accurate records of hardware assets.

Skills

Technical support for hardware and software

Customer service skills

Remote troubleshooting

Communication skills

Teamwork and conflict resolution

Tools

Windows OS

Mac OS

Google Workspace

Zoom

VNC and KVM switch

Job description

A technology support firm in Colorado Springs is looking for a Desktop Support Technician to provide technical support for both Windows and Mac environments. Responsibilities include troubleshooting hardware/software issues, delivering user support, and maintaining records of hardware assets. Ideal candidates should have 1-2 years of desktop support experience, strong communication skills, and a passion for customer service. This role offers a supportive team environment and generous benefits, including paid holidays and medical insurance.