Helpdesk Technician A+ | Windows & Mac Support Pro

360 IT Professionals; Golden (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

360 IT Professionals is seeking a Helpdesk Support specialist to join our team in Golden, CO. This full-time position focuses on end-user support, hardware and software troubleshooting, and incident management.

Ideal candidates will hold an A+ certification and have hands-on experience with Active Directory, Mac OS, and Windows environments. In-person interviews are encouraged, with possible remote options depending on the interview stage.

Qualifications

• A+ certification and experience in IT helpdesk support.
• Experience with Active Directory user management.
• Proficiency with Mac OS and Windows platforms (Windows 7/10 and newer).
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Respond to helpdesk tickets and provide on-site support in Golden, CO.
• Install, configure, and troubleshoot hardware and software across user devices.
• Assist with user account management, password resets, and permissions.

Skills

A+

Active Directory

Mac OS

Windows 10

Windows 9x/2000/XP/NT/Vista/7

Job description

360 IT Professionals is seeking a Helpdesk Support specialist to join our team in Golden, CO. This full-time position focuses on end-user support, hardware and software troubleshooting, and incident management.

Ideal candidates will hold an A+ certification and have hands-on experience with Active Directory, Mac OS, and Windows environments. In-person interviews are encouraged, with possible remote options depending on the interview stage.