On-Site Help Desk Support (Contract) – Golden, CO

360 IT Professionals Inc.; Golden (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company in Golden, Colorado is looking for a Help-desk Support professional. The role involves providing technical assistance to end users, troubleshooting various IT problems, and ensuring timely resolution of issues. Candidates should have at least 1 year of related experience and an associate's degree. Knowledge of Windows and Active Directory is preferred. This position requires excellent communication skills and will necessitate an in-person interview.

Qualifications

• Must have at least 1 year experience in help desk support.
• Knowledge of commonly-used concepts and practices in IT.
• In-person interview required.

Responsibilities

• Provides support to end users on various technical issues.
• Identifies, researches, and resolves technical problems.
• Responds to calls, emails, and requests for support.

Skills

A+

Active Directory

Adobe Acrobat

Communication skills both verbal and written

DOS

Java

JD Edwards Enterprise One (ERP)

Learning ability

Mac OS

Microsoft Office

Windows 10

Windows 9x/2000/XP/NT/Vista/7

Education

Associate's degree in a related area

Job description

Need a Help-desk Support in Golden, Colorado

• Contract

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Lives local. In person interview required.

Type Qualifications Competency Experience Required
Skills A+ Proficient 1-2 yrs No
Skills Active Directory Proficient 1-2 yrs Yes
Skills Adobe Acrobat Novice 6 mths - 1 yr No
Skills Communication skills both verbal and written Advanced 2-3 yrs Yes
Skills DOS Novice <6 mths No
Skills Java Novice 6 mths - 1 yr No
Skills JD Edwards Enterprise One (ERP) Novice <6 mths No
Skills Learning ability Advanced 4-5 yrs Yes
Skills Mac OS Novice 6 mths - 1 yr No
Skills Microsoft Office Proficient 2-3 yrs Yes
Skills Windows 10 Proficient 1-2 yrs Yes
Skills Windows 9x/2000/XP/NT/Vista/7 Proficient 2-3 yrs Yes


Thanks and Regards,

510-254-3300 ext. 150

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