IT Help Desk Technician – Hybrid & Citrix Support

Klinedinst Pc; Irvine (CA); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Klinedinst, a respected law firm in Irvine, is seeking a Help Desk Technician to support on-premises and hybrid networks. You will maintain hardware, assist users with access to resources, and manage Citrix applications, backups, and security.

This role requires Windows 10/11 experience, software deployment with Prism Deploy, and remote troubleshooting using Labtech. Regular attendance in the office is expected for 180 days, with potential for remote work arrangements where eligible.

Qualifications

• Maintains hardware for on-prem and hybrid networks.
• Responds to user needs for access to network resources and software.
• Manages Citrix access (RDS, ShareFile, etc.).
• Maintains backups, security, and rights.

Responsibilities

• Maintain computer hardware of on-prem and hybrid network users.
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Respond to the needs and questions of network users concerning their access to Citrix applications (RDS, Sharefile, etc.).
• Maintain backup of all files, security, and rights.
• Install and update software applications as required.
• Establish and maintain network users, user environment, directories, and security.
• Update the desktop operating system as required, familiarity with Windows 10 and Windows 11.
• Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools and Prism Deploy tool.
• User account administration including setup, rights, email distribution and security groups.
• Remote troubleshooting with terminal services, Labtech and other remote management software.
• Setup and breakdown Audio/Video equipment including, but not limited to, laptops, projectors and screens.
• Pay range $22 to $24 per hour (depending on experience).

Skills

Windows 10/11

Citrix access

Remote troubleshooting

IT support

User account management

Tools

Prism Deploy

Labtech

Remote management software

Job description

Klinedinst, a respected law firm in Irvine, is seeking a Help Desk Technician to support on-premises and hybrid networks. You will maintain hardware, assist users with access to resources, and manage Citrix applications, backups, and security.

This role requires Windows 10/11 experience, software deployment with Prism Deploy, and remote troubleshooting using Labtech. Regular attendance in the office is expected for 180 days, with potential for remote work arrangements where eligible.