Onsite IT Service Desk Analyst - Windows & Teams Support

Irvine Technology Corporation; Los Angeles (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

Irvine Technology Corporation (ITC) is seeking a Service Desk Analyst to provide frontline technical support in a fast-paced, customer-focused environment. You will handle inbound calls, ticketing, and end-user assistance, delivering exceptional service.

The ideal candidate has 2+ years of Help Desk experience, strong Windows/Microsoft 365 skills, hardware and AV knowledge, and familiarity with ITSM tools like ServiceNow or Zendesk. This onsite role is based in Los Angeles area.

Qualifications

• 2+ years of Help Desk or Service Desk experience in a high-volume environment.
• Proficient in Windows, Microsoft 365 apps, and hardware troubleshooting.
• Experience with ITSM/ticketing platforms such as ServiceNow, Ivanti, Zendesk.

Responsibilities

• Provide frontline technical support to end users through inbound phone calls, ticketing systems, and other communication channels.
• Troubleshoot Windows, Microsoft 365, hardware, software, printers, mobile devices, and user access issues.
• Manage incoming support calls while maintaining accurate ticket documentation, prioritizing incidents, and ensuring timely resolution.
• Set up and troubleshoot audio/visual equipment and conferencing technologies, including Microsoft Teams, Zoom, and meeting room systems.
• Collaborate with IT teams, escalate complex issues when necessary, and maintain clear communication and follow-up with users.

Skills

Help Desk

Phone support

Windows troubleshooting

Microsoft 365

Hardware support

Printers

Mobile devices

Remote support

ITSM

Ticketing systems

Customer service

A/V conferencing

Tools

ServiceNow

Ivanti

Zendesk

Job description

Irvine Technology Corporation (ITC) is seeking a Service Desk Analyst to provide frontline technical support in a fast-paced, customer-focused environment. You will handle inbound calls, ticketing, and end-user assistance, delivering exceptional service.

The ideal candidate has 2+ years of Help Desk experience, strong Windows/Microsoft 365 skills, hardware and AV knowledge, and familiarity with ITSM tools like ServiceNow or Zendesk. This onsite role is based in Los Angeles area.