Cloud & Windows Support Technician — Onsite

Trustedtech; Irvine (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

HMO/CA coverage

PPO out-of-state coverage

401(k) with 4% company match

Paid vacation, sick leave and holidays

Paid parental leave

Voluntary benefits (STD, life/AD&D, a.

EAP

Short-term disability for CA

Job summary

TrustedTech is seeking a Client Support Technician in Irvine, CA to deliver exceptional customer experiences across our product and service portfolio. You will troubleshoot software issues, assist with orders, and collaborate with internal teams to enhance service quality.

Requirements include a high school diploma, Windows proficiency, 1+ year in tech support, and typing 50 WPM with 90% accuracy; Microsoft certifications are expected within 90 days. Evening/weekend availability may apply.

Qualifications

• Minimum 1 year of experience in technical customer service, ideally in a client-facing environment involving Windows or macOS systems.
• Typing proficiency of at least 50 WPM with 90% accuracy (typing assessment required).
• Microsoft Certification(s) (must be obtained within 90 days of employment if not already held).

Responsibilities

• Respond promptly to live chats, phone calls, and emails to resolve customer inquiries and issues.
• Troubleshoot and diagnose software or system-related problems with precision and efficiency.
• Escalate unresolved issues to ensure timely resolution and customer satisfaction.
• Accurately process customer orders and ensure details are documented and fulfilled correctly.
• Coordinate and schedule product shipments to meet customer requirements.
• Identify potential sales opportunities and collaborate with the sales team for follow-up.
• Direct incoming channels to proper teams and maintain clear documentation of interactions.
• Assist with miscellaneous departmental responsibilities and ad hoc projects.

Skills

Customer service

Communication

Windows OS

Typing 50 WPM

Problem solving

Team & independent work

Education

High school diploma or GED

Microsoft Certification(s)

Job description

TrustedTech is seeking a Client Support Technician in Irvine, CA to deliver exceptional customer experiences across our product and service portfolio. You will troubleshoot software issues, assist with orders, and collaborate with internal teams to enhance service quality.

Requirements include a high school diploma, Windows proficiency, 1+ year in tech support, and typing 50 WPM with 90% accuracy; Microsoft certifications are expected within 90 days. Evening/weekend availability may apply.